How to Pay

Insurance Assistance

CareSTL Health’s Outreach Department employs Eligibility Enrollment Specialists who are trained Certified Application Counselors at our four locations to educate and enroll patients in a health insurance plan including Medicaid, Medicare, Gateway to Better Health and the Affordable Care Act.  Our enrollment specialists educate patients about available health insurance plans that will accommodate the individual’s healthcare and financial needs.

Eligibility Specialists are also available to provide health insurance education and enrollment at events in the community. Walk-ins are welcomed and encouraged. Patients can also schedule an appointment by calling the nearest location and asking for the Outreach Department.  For more information please call our appointment line at 314-633-6363.

Income Based

CareSTL Health offers a sliding fee program to help reduce barriers to access to healthcare services for our patients. The sliding fee scale applies to patients without health insurance who also do not qualify for Medicaid. The sliding fee scale is based on household size and the poverty guidelines set by the U.S. Department of Health and Human Services. Patients are required to meet the income eligibility by submitting one or a combination of the following for proof of household income:

  • Two or more of your most recent check stubs for all members of the household
  • A letter from employer stating annual income
  • W-2 forms for all family members for the previous year
  • Federal Tax return from the previous year
  • Social security/entitlement statement from previous month
  • Letter from Division of Employment Security

CareSTL Health Sliding Fee Scale 2024

The annual income for the household must be calculated and documented in order to receive a discount as mandated by federal rules governing Federally Qualified Health Centers. Patients must complete paperwork provided by Registration Services before being seen under the sliding fee program. For additional information contact Registration Services at the site nearest you.

Acceptable Forms of Proof of Income:

  • State-issued identification or passport
  • Proof of residency
  • Last TWO consecutive paycheck stubs
  • Most recent unemployment compensation letter showing full weekly benefits
  • Current award letter for everyone in the household receiving Social Security disability, retirement, survivor benefits and/or SSI

Our social workers can help manage your conditions and treatments by working with your primary care provider. They can also offer counseling support and can help connect you with the resources you may need. To work with a social worker, please give us a call at any one of our four locations!

Accepted Insurance Plans


We eliminate barriers and offer a centralized, holistic approach to care.